The “Company” means Dream Home Experts Ltd.
The “Client” means the person, firm or company requesting a quotation or placing an order with the Company Herein referred to together as “The Parties”
“Works” means any Goods and/or services provided by the Company as ordered by the Client
“Goods” means any materials or products supplied by the Company in order to carry out the Works.
“Site” refers to the agreed place at which the Works are to be carried out
These terms and conditions apply to any Works and/or Goods supplied by the Company to the Client.
All Works sold by the Company to the Client are subject to the Company’s terms and conditions and these shall take precedence over any terms and conditions referred to on any Client documentation.
The prices, quantities and lead-time stated in any quotation by the Company are given as a best commercial estimate based on the information available at the time of quotation, unless otherwise agreed between the Parties.
All quotations are valid for a period of 30days from date of quotation unless otherwise stated.
Quotations will be deemed to have been accepted and orders firm when one or more of the below have been received by the Company:
The Company shall be entitled to sub-contract all or any part of the Works, unless otherwise agreed between The Parties.
The Company shall make best efforts to complete the Works within the quoted time. If this is not achievable, the Client will be informed as soon as is practically possible and a revised leadtime will be given.
In the event the Client wishes to cancel an order, they must notify the Company within writing as soon as is practically possible. In such instances the Company is entitled to invoice the Client for any losses, including, but not limited to materials, labor, sub-contractor charges and expenses already incurred by the company.
The Parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business unless prior written agreement has been given.
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Acts of God, war, employee strikes, flood and fire.
These Terms of Trading shall be subject to and construed in accordance with the laws of England and the Parties hereby submit to the exclusive jurisdiction of the English courts
The company solely covers the installation not the parts used by the company or the client. It is the client’s responsibility to replace the parts with the vendor. The company shall support the client with any purchase receipt may help the client’ claim of the warranty.
The company does not accept responsibility for the loss of use while the equipment is being repaired nor costs incurred for repairs. Return of parts under warranty claim must first be authorized by the company and freight must be paid by the sender.
We wish to respectfully remind customers that the electrical installation or material should be operated and maintained in normal condition and use at all times.
Damage by improper use. This includes damage to any parts due to overloading, misuse or connection to incorrect supply voltage.
Damage caused by neglect or abuse. This includes accidental dropping, penetration of water or leak, incorrect drilling or exposure to excessive temperatures or humidity.
Damage due to wear and tear sustained during normal use.
The guarantee shall be void by any act of attempted service, alteration, or removal of parts by any third party not specifically authorized by the company.
The guarantee shall be void if it is found that the instructions and procedures for initial start-up and running of the installed product or equipment have not been followed precisely or that the security procedures have not been fully adhered to.
The guarantee shall be void if parts or accessories not supplied, manufactured or authorized, in writing by the manufacturer, are found to be incorporated in or connected to the product or equipment at any time.
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.